Computer Networking Services
Now IT Works provides computer-networking services with fixed fees and response guarantees to small and mid-sized companies. Our goal is to become the most efficient, stress-free department in your company. Now IT Work’s proactive approach to IT support addresses potential trouble areas before they become issues.
Inevitably, technology challenges will occur and when this happens, Now IT Works believes you deserve personalized attention. When you contact Now IT Works with a technical problem, you reach a live dispatcher who takes the time to understand your situation before scheduling technicians to take action.
Now IT Works’ service technicians respond by phone or email, through remote access to your machines, or in person, depending on the severity of your problem. Service tickets are visible online immediately. Logging into our Client Portal, you can see pending requests, open tickets, response statuses and past service calls. Unlike other IT firms, Now IT Works completes the service request with a personal confirmation to ensure that the issue is resolved and that you received the service you expected and deserve.
Now IT Works takes the time to understand what your business and your technology needs. We protect your systems with industry leading software that monitors your systems’ health, performance and online status 24 hours a day, 365 days a year. In addition, we safeguard your critical business data with automated backups either on site or in the Cloud.
As a business owner, you expect your technology fleet to perform for you every day. Our monthly network support agreements with fixed fees and guarantees ensure your systems remains fully functional so that you can focus on what you do best – running your business.